INTERNATIONAL

International customers can browse and shop our website in their local currency by selecting their country from the currency selector in the navigation. We offer Free Express Shipping on all international orders via DHL Express, FedEx, or UPS.

For major international regions (North America, Europe, United Kingdom, Middle East, and Oceania), all import taxes and customs duties are included in the final product price. For all other destinations, applicable duties and taxes are calculated automatically and displayed at checkout. Reference the table below for estimated shipping times to your country.

SHIP METHODS & PROCESSING TIMES

We offer Free Express Shipping on all orders worldwide.

Please expect an order processing time of 1-2 business days for READY-TO-WEAR orders. For LAB & ATELIER bespoke creations orders, please allow 3-7 business days for preparation prior to dispatch.

Estimated Transit Times:

  • North America (USA & Canada): 5 to 8 Business Days via DHL / FedEx Express — FREE
  • Europe & United Kingdom: 5 to 8 Business Days via DHL / FedEx Express — FREE
  • Middle East (GCC Countries): 5 to 8 Business Days via DHL Express — FREE
  • Oceania (Australia & NZ): 5 to 8 Business Days via DHL / FedEx Express — FREE
  • Rest of the World: 5 to 8 Business Days via DHL / UPS Express — FREE

Please note ;

During Promotional Periods: Please allow up to 10 business days for shipment processing due to high order volume.

Stock Availability: We will contact you via email immediately if the merchandise you selected is temporarily out of stock.

Transit times are estimated and begin from the date of dispatch.

TRACK AN ORDER

Once your package has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your shipment on the carrier's website.

IF YOU HAVE AN ACCOUNT


You may track the progress of your order at any time in the Orders and Returns section of your My Account page you will find all order details and real-time statuses in this section.

IF YOU DO NOT HAVE AN ACCOUNT


You can track your order directly through the interactive link provided in your Order Confirmation and Shipment Notification emails.

CREATE AN ACCOUNT OR CONNECT YOURSELF

Please note;

Signature Required: To protect your investment, all WIGZ LAB packages require a physical signature upon delivery.

Promotional Periods: During promotional periods, minor delivery delays can be expected.

LOST OR STOLEN PACKAGES

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next 2 to 4 business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package after checking the area surrounding your delivery address, please contact Customer Service for assistance.

Please note ; WIGZ LAB is not liable for missing packages marked delivered with a valid recipient signature. If you believe your package was mis-delivered, we recommend filing a claim directly with the carrier.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to launch an investigation.
CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?

WIGZ LAB orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact delivery transit times and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our carrier types:

  • DHL Express (International Orders):You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint, or place your shipment on a vacation hold using the DHL On Demand Delivery site.
  • FedEx:Manage your delivery options, update address details, or request a hold at a FedEx location using FedEx Delivery Manager.
  • UPS:Create a free account to make address updates and customize delivery preferences via UPS My Choice.

RESTRICTED LOCATIONS

Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding addresses. A valid physical residential or business address is required at checkout.
RETURNS

All returns must be requested and postmarked within 30 days of delivery.

Due to hygiene and safety standards, products must be returned unworn, unwashed, unaltered, and in their original condition. For all HD Lace™ products, the lace must remain uncut, unbleached, and free of any adhesive or makeup. Products returned with cut lace or signs of wear will be refused.

Items marked Final Sale cannot be returned. For customers in the European Union and the United Kingdom, statutory right of cancellation is respected in accordance with local regulations.

Click here to read our full Refund & Return Policy

Click here to log in to your Customer Account & start a return
DUTIES & TAXES

For orders delivered to North America, the European Union, the United Kingdom, the Middle East (GCC countries), and Oceania, all prices shown are inclusive of import duties and taxes. No additional fees will be requested upon delivery.

For all other international destinations, applicable duties and taxes are automatically calculated and displayed during checkout.

Depending on your destination, orders are shipped on a DDP (Delivery Duty Paid) basis.